Duration:
8/5/2021 8:00 pm

Group Responsible:
IT Fabric

Affected Area:
HPSS Service

Expected Impact:
Service restoration

Maintenance Type:
Planned Maintenance/Downtime

Description:
The scheduled upgrade of HPSS for this week is complete. Please submit any issues you encounter using the system via RT.

Duration:
8/4/2021 1:23 pm

Group Responsible:
Services & Tools

Affected Area:
Overleaf

Expected Impact:
Software announcement

Maintenance Type:
Information

Description:
On Monday, July 26, the SDCC sent out an announcement about the availability of Overleaf as a facility service.
The service is available to users within CSI and Physics who have contributed to purchasing the licenses, not as
a general service. If you are not sure whether or not your group has contributed, please ask your group leader
or contact the SDCC for more information. Apologies for this significant omission.

The license cost is very reasonable, and if your group is interested, please contact us to request licenses and/or
more information.

Duration:
8/2/2021 8:00 am — 8/5/2021 8:00 pm

Group Responsible:
IT Fabric

Affected Area:
HPSS Service

Expected Impact:
Files in HPSS will be inaccessible during the upgrade

Maintenance Type:
Planned Maintenance/Downtime

Description:
HPSS will be down for a system upgrade from 8:00 AM on Monday 8/2 through 8:00 PM on Thursday 8/5. During the upgrade, it will not be possible to write or retrieve files from the HPSS system. HPSS transfer tools including hsi, htar and pftp will not be available during the scheduled downtime.

Duration:
7/29/2021 9:00 am — 7/29/2021 9:00 am

Group Responsible:
IT Services

Affected Area:
Mattermost

Expected Impact:
Mattermost Email notifications enabled for all users

Maintenance Type:
Information

Description:
Mattermost Email notification will be enabled on 07/29/2021. Users who are offline will receive email notification on receiving direct messages and @mentions. Email notifications are enabled by default for all users and can be disabled if needed by navigating to Account Settings -> Notifications.

Duration:
7/26/2021 11:20 am

Group Responsible:
Services & Tools

Affected Area:
Overleaf

Expected Impact:
Software Announcement

Maintenance Type:
Information

Description:
The SDCC is pleased to announce that Overleaf is available as a facility
service as of today. Overleaf is available to users with or without
BNL/SDCC computer account(s), so long as usage is in support of a
verifiable BNL scientific research activity. For more information and to
request access, please go to https://www.overleaf.com/org/bnl.

Duration:
8/2/2021 8:00 am — 8/5/2021 8:00 pm

Group Responsible:
IT Fabric

Affected Area:
HPSS Service

Expected Impact:
Files on tape will be inaccessible during the upgrade

Maintenance Type:
Planned Maintenance/Downtime

Description:
HPSS will be down for a system upgrade from 8:00 AM on Monday 8/2 through 8:00 PM on Thursday 8/5. During the upgrade, it will not be possible to write or retrieve fils from the HPSS system.

Duration:
7/8/2021 2:30 pm

Group Responsible:
IT Services

Affected Area:
SDCC Support

Expected Impact:
All SDCC Users

Maintenance Type:
Information

Description:
Dear SDCC user,

Would you please take a moment to visit and complete a short survey regarding our support system? We are interested in your thoughts on all aspects of your support experience with our facility, including the support interface, reporting queues, and any opinions you may have on our tools and processes.

Please visit the survey at your convenience:
https://tinyurl.com/sdcc-users

While the survey is only a few questions and won't take long to complete, your response will be invaluable toward helping us evaluate and improve our support interfaces and user interaction. The survey will close next week, and all results will be collected and presented to our experiment liaisons at that time.

Thank you,
John De Stefano, on behalf of SDCC

Duration:
7/9/2021 9:58 am

Group Responsible:
IT Services

Affected Area:
Accounts utilizing MFA which are part of the SDCC

Expected Impact:
TOTP tokens

Maintenance Type:
Information

Description:
With the deployment of a unified MFA system a new portal has been developed to allow users to delete their own tokens.

Application - https://account.sdcc.bnl.gov/selfservice

Details & instructions - https://www.sdcc.bnl.gov/information/getting-started/self-service-mfa-d…

Duration:
6/29/2021 2:00 pm

Group Responsible:
IT Fabric

Affected Area:
Shared pool and ATLAS T1

Expected Impact:
service restored

Maintenance Type:
Information

Description:
The cooling issues in the CDCE room in our datacenter were resolved by F&O, and all systems and services were brought back online around 2:00 PM. If you continue to experience any issues, please report them via RT.

Duration:
6/29/2021 10:45 am

Group Responsible:
IT Fabric

Affected Area:
CDCE

Expected Impact:
Approximately 250 nodes in the shared pool (spool0XYZ) and the ATLAS T1 (acas0XYZ) shut themselves down automatically.

Maintenance Type:
Unplanned/Outage

Description:
The CDCE room in our datacenter suffered another cooling failure around 10:30 AM this morning (6/29). Approximately 250 nodes in the shared pool (spool0XYZ) and the ATLAS T1 (acas0XYZ) shut themselves down automatically to avoid equipment damage at 10:45 AM. F&O is working on the problem, and we are continuing to monitor if additional compute node shutdowns are needed to shed heat load.