Duration:
7/29/2021 9:00 am — 7/29/2021 9:00 am

Group Responsible:
IT Services

Affected Area:
Mattermost

Expected Impact:
Mattermost Email notifications enabled for all users

Maintenance Type:
Information

Description:
Mattermost Email notification will be enabled on 07/29/2021. Users who are offline will receive email notification on receiving direct messages and @mentions. Email notifications are enabled by default for all users and can be disabled if needed by navigating to Account Settings -> Notifications.

Duration:
7/26/2021 11:20 am

Group Responsible:
Services & Tools

Affected Area:
Overleaf

Expected Impact:
Software Announcement

Maintenance Type:
Information

Description:
The SDCC is pleased to announce that Overleaf is available as a facility
service as of today. Overleaf is available to users with or without
BNL/SDCC computer account(s), so long as usage is in support of a
verifiable BNL scientific research activity. For more information and to
request access, please go to https://www.overleaf.com/org/bnl.

Duration:
8/2/2021 8:00 am — 8/5/2021 8:00 pm

Group Responsible:
IT Fabric

Affected Area:
HPSS Service

Expected Impact:
Files on tape will be inaccessible during the upgrade

Maintenance Type:
Planned Maintenance/Downtime

Description:
HPSS will be down for a system upgrade from 8:00 AM on Monday 8/2 through 8:00 PM on Thursday 8/5. During the upgrade, it will not be possible to write or retrieve fils from the HPSS system.

Duration:
7/8/2021 2:30 pm

Group Responsible:
IT Services

Affected Area:
SDCC Support

Expected Impact:
All SDCC Users

Maintenance Type:
Information

Description:
Dear SDCC user,

Would you please take a moment to visit and complete a short survey regarding our support system? We are interested in your thoughts on all aspects of your support experience with our facility, including the support interface, reporting queues, and any opinions you may have on our tools and processes.

Please visit the survey at your convenience:
https://tinyurl.com/sdcc-users

While the survey is only a few questions and won't take long to complete, your response will be invaluable toward helping us evaluate and improve our support interfaces and user interaction. The survey will close next week, and all results will be collected and presented to our experiment liaisons at that time.

Thank you,
John De Stefano, on behalf of SDCC

Duration:
7/9/2021 9:58 am

Group Responsible:
IT Services

Affected Area:
Accounts utilizing MFA which are part of the SDCC

Expected Impact:
TOTP tokens

Maintenance Type:
Information

Description:
With the deployment of a unified MFA system a new portal has been developed to allow users to delete their own tokens.

Application - https://account.sdcc.bnl.gov/selfservice

Details & instructions - https://www.sdcc.bnl.gov/information/getting-started/self-service-mfa-d…

Duration:
6/29/2021 2:00 pm

Group Responsible:
IT Fabric

Affected Area:
Shared pool and ATLAS T1

Expected Impact:
service restored

Maintenance Type:
Information

Description:
The cooling issues in the CDCE room in our datacenter were resolved by F&O, and all systems and services were brought back online around 2:00 PM. If you continue to experience any issues, please report them via RT.

Duration:
6/29/2021 10:45 am

Group Responsible:
IT Fabric

Affected Area:
CDCE

Expected Impact:
Approximately 250 nodes in the shared pool (spool0XYZ) and the ATLAS T1 (acas0XYZ) shut themselves down automatically.

Maintenance Type:
Unplanned/Outage

Description:
The CDCE room in our datacenter suffered another cooling failure around 10:30 AM this morning (6/29). Approximately 250 nodes in the shared pool (spool0XYZ) and the ATLAS T1 (acas0XYZ) shut themselves down automatically to avoid equipment damage at 10:45 AM. F&O is working on the problem, and we are continuing to monitor if additional compute node shutdowns are needed to shed heat load.

Duration:
6/24/2021 9:30 am — 7/24/2021 10:30 am

Group Responsible:
IT Services

Affected Area:
NX services

Expected Impact:
The NX sessions will be terminated. Please save your work.

Maintenance Type:
Planned Maintenance/Downtime

Description:
The NX servers will be upgraded to resolve issues in the current version.

Duration:
6/22/2021 5:30 pm — 7/22/2021 5:30 pm

Group Responsible:
IT Services

Affected Area:

Expected Impact:

Maintenance Type:
Planned Maintenance/Downtime

Description:
We would like to inform you that upon request from NPP, a queue/slot repartiioning will take effect shortly on the batch farm providing a temporary major resource increase to the STAR experiment. This followed a DOE request that STAR must complete its blinded anlyses of the 2018 Isobar data by the end of the current fiscal year (this target was made as a part of a notable Performance Evaluation and Measurement Plan from DOE ONP). In order to meet the deadline, the reallocation (a proportional reduction of slots from several groups by -40%) needs to remain in effect for the coming month and this may cause some impact to the throughput of other jobs, including those of STAR non-Isobar related analysis and data production as well as those from ATLAS T3, EIC, PHENIX and sPHENIX.\n\nIf during this period, you need additional resources, please contact us, we will try to find ways to accommodate your request.\n\nWe apologize in advance for the inconvenience and the short notice.

Duration:
6/24/2021 9:30 am — 6/24/2021 10:30 am

Group Responsible:
IT Services

Affected Area:
NX Service

Expected Impact:
The NX sessions will be terminated. Please save your work.

Maintenance Type:
Planned Maintenance/Downtime

Description:
The NX servers will be upgraded to resolve issues in the current version.