Do I have to talk to the ticket system via email? Can I submit tickets via a Web interface?
Yes. While we assume that, for the vast majority of users, the ability to submit tickets by email is sufficient, we realize that some would like to interact with RT via a Web interface.
What is RT?
RT, or Request Tracking, is the system used by the RACF center to track user requests and problem reports. You can open a new ticket, or follow up on an existing ticket, via email or through the Web interface, as both interfaces interact with and update a single RT system.
Getting Started with RT: Creating a Ticket
Determine the appropriate RT queue
This page is intended for users who wish to use advanced RT features or learn more about the RT system.
Why Are We Using RT?
Because it is: