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RT System Frequently Asked Questions

  • Read more about RT System Frequently Asked Questions

Do I have to talk to the ticket system via email? Can I submit tickets via a Web interface?

Yes. While we assume that, for the vast majority of users, the ability to submit tickets by email is sufficient, we realize that some would like to interact with RT via a Web interface.

Two-Factor Authentication for Webmail

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Two-factor authentication for webmail

Two-factor authentication is forced for all external-facing email by DOE from April 15th 2020.

1. Navigate to the webmail interface: https://webmail.rhic.bnl.gov. Check "Activate" to activate two-factor authentication.

2. Click on "Create Secret" to randomly generate a secret.

Accessing clusters through the gateway

  • Read more about Accessing clusters through the gateway
Steps for cluster access using SDCC gateways.

Uploading a Record to Zenodo

  • Read more about Uploading a Record to Zenodo
Procedures for uploading a record to a Zenodo document repository.

Creating a Community

  • Read more about Creating a Community
Zenodo provides the capability of associating records to topic-centric Communities. Any authorized user capable of logging in can create a Community and become the Community's curator.

Log into the BNL ZENODO Repository

  • Read more about Log into the BNL ZENODO Repository
Procedures for accessing the EIC-Zenodo repository.

HPSS at the SDCC

  • Read more about HPSS at the SDCC
Information about the HPSS data storage service

Digital Signatures and Encryption for Email Messages

  • Read more about Digital Signatures and Encryption for Email Messages

How to configure an email client to add a digital signature to outgoing messages via grid certificates, or to encrypt and decrypt mail messages.

You can use your grid certificate and key to add a digital signature to your email messages, or to encrypt and decrypt messages.

Monitoring

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Monitoring Tool Links — Quick Reference

Additional authentication may be required for access.

CRS Job Information

  • Read more about CRS Job Information

CRS Job Description Files

CRS jobs are defined by a job description file (jdf) which gets submitted to the CRS submit daemon.  They are formatted as a standard .ini-style config file, that looks like:

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