Duration:
7/24/2025 11:47 am — 12/31/1969 7:00 pm

Group Responsible:
Services & Tools

Affected Area:
RT System

Expected Impact:
RT tickets are not being generated with new user requests

Maintenance Type:
Information

Description:
We have determined that requests generated by the New User Account form on the User Accounts queue are not generating RT tickets or follow-up emails. Requests are being received through the useraccts@rcf.rhic.bnl.gov email.

We are investigating the cause of this issue and will update when we have more information.