RT System Quick Start Guide

By Louis Pelosi |

What is RT?

RT, or Request Tracking, is the system used by the RACF center to track user requests and problem reports. You can open a new ticket, or follow up on an existing ticket, via email or through the Web interface, as both interfaces interact with and update a single RT system.

Getting Started with RT: Creating a Ticket

Determine the appropriate RT queue

CRS Job Information

By Anonymous |

CRS Job Description Files

CRS jobs are defined by a job description file (jdf) which gets submitted to the CRS submit daemon.  They are formatted as a standard .ini-style config file, that looks like:

Renewing a Grid Certificate

By Louis Pelosi |

How to renew an existing grid certificate, before or after it expires.

If you already have a grid certificate that is still valid but about to expire, you can replace it with a new certificate with the exact same DN as your current certificate. Renewing your existing certificate will save you the hassle of having to request a new certificate or re-register for a VO with a new certificate later on.

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