RCF Call Tracking System: ViewAs you can see this particular problem was fixed. - One reason this was not picked up by RCF which is quite attentive to the problem with disks is that the trouble ticket submitted by Pawel was in the wrong catagory (farm problem) when it is a file server problem The trouble tickets go to different people depending on problem. - To improve comm within brahms- when a troubleticket is submitted please forward the response generated by the automatic system to the brahms-dev-l lists. This enables us all to see what has de facto been complained about and for me/us here at BNL to follow up on it in an effective way Had this been done the problem could have been fixed yesterday. - Thirdly for high priority do also go to the RCF contacts and see if there are on watch/shifts (~8am-8 pm) and possible even call the number given (depends on the person). Flemming ------------------------------------------------------ Flemming Videbaek Physics Department Brookhaven National Laboratory tlf: 631-344-4106 fax 631-344-1334 e-mail: videbaek@bnl.gov ----- Original Message ----- From: David T Free To: dfree@rcf.rhic.bnl.gov Cc: askinazi@bnl.gov ; mms@rcf.rhic.bnl.gov ; videbaek@bnl.gov ; garcia@rcf.rhic.bnl.gov ; rind@rcf.rhic.bnl.gov ; misawa@rcf.rhic.bnl.gov ; hogue@rcf.rhic.bnl.gov ; rbaker@rcf.rhic.bnl.gov ; awchan@rcf.rhic.bnl.gov ; morsej@rcf.rhic.bnl.gov Sent: Sunday, July 07, 2002 10:24 AM Subject: Re: CTS: ticket 7790 Flemming Videbaek File Service Administrator RCF Call Tracking System New View Followup Notify Report Search Problem Types CForm About Help View problem ticket 7790, followup 1 View Full Ticket Followup Problem 7790, Followup 1 - Closed, Priority: High Customer: Flemming Videbaek, x4106, Physics Department Submitted On: Sun, 7 Jul 2002 10:24:50 Submitted By: David T Free, x4487 Problem Type: File Service Owner: David T Free, x4487 Summary: brahms data02 and WWW no access Changed owner from Maurice J Askinazi to David T Free Ticket Closed data02 and WWW became unmounted. fsck'd them, mounted and exported them. - dave
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