On Thu, Oct 18, 2001 at 12:23:49PM +0200, Christian Holm Christensen wrote: > > Frankly, I'm concerned that people will start using non-standard, > non-supported installations or various third-party software like ROOT, > which you can easily imagine will lead to loads of odd problems. You do not want to open this can of worms. Who decides on what is standard and what is not? How do you keep the standard up to date? How do you keep the standard from changing daily? And, I do not think you can wiggle out of helping Kris (and others) with their problems by defining their installation as "non-standard". > ... Well, it turns > out, that the fella used something non-standard and therefore you do > not find the problem immediately (spending even more time). But it is *your* fault, as a provider of the environment. The reason the user is using something non-standard is always because the "standard way" is not working for him. You can't blame the user when something *you* provide does not work. > 7. Release early. Release often. And listen to your customers. So do so. Fix your stuff so people do not have to use non-standard things. -- Konstantin Olchanski Email: olchansk@triumf.ca Snail mail: 4004 Wesbrook Mall, TRIUMF, Vancouver, B.C., V6T 2A3, Canada
This archive was generated by hypermail 2b30 : Thu Oct 18 2001 - 13:19:29 EDT